Frequently Asked Questions.
What does this software program do for me?
Instant Medical History™ (IMH) is a computerized patient interview about the history of present illness, review of systems, and medical history. IMH asks the patient questions to give the physician caring for the patient more information prior to the visit. The information is summarized and passed to the (electronic) medical record, reducing the interview time and documentation requirements for the physician. The AAFP article shows it could save 5 minutes of physician time per visit.
For what cases is this software useful?
Instant Medical History™ is useful in 90% of the chief complaints seen by a family physician or internist. There is a relevant questionnaire for 70-80% of the complaints seen by specialists. We are also able to add questionnaires very quickly for patient complaints that do not have existing questionnaires.
I like to interview the patient myself. Why do I need this?
IMH helps with the doctor-patient relationship and the medical interview. This software program simply gathers data. Data gathering enhances doctor-patient communication by giving the physician more information before seeing the patient to better evaluate the problems. Physicians will still interview the patient to get a personal feel for the individual. The software simply helps start the process by giving the physician areas to focus upon, and providing documentation of the negatives. Not many physicians can remember all of the questions to ask about every presenting complaint in medicine much less document them thoroughly for third party review. Another helpful use is to save the physicians from having to find paper forms for standardized self rating scales and scoring them during the patient visit.
I am a specialist. Do my referrals contain enough history?
There are a number of reasons why a specialist would want IMH to collect the patient history:
The doctors that send referral notes don't ask the same questions as a specialist.
You would prefer not to dictate the history from some note because the info may not be accurate because the perspective of the person that obtained the info is different AND none of the dictated information is field specific because it must be text.
Trying to substantiate a higher level evaluation and management for a new patient or a consult would be nearly impossible because rarely do referring MDs record all the pertinent historical facts necessary to fulfill Medicare criteria - e.g., location of pain, duration, exacerbating conditions, etc.
How long will it take my patients to complete a computer interview?
Interview software takes longer than a physician would to gain the same information. If you normally take 5 minutes to gather the patient’s history, Instant Medical History™ will require 10 minutes. The average interview takes less than 10 minutes, but keep in mind that patient entered data is free. It is patient time instead of physician time.
I don't usually gather the volume of information that Instant Medical History™ provides. How do I handle that amount of information?
What happens if the output from the patient doesn’t make any sense?
The same thing that happens when you get a spurious laboratory result, clinical judgment is necessary to determine why. This is the main reason that computers will never replace physicians, only help them. Patient provided data must be verified by the clinician since it is raw data directly from the patient. The information must be filtered by the practitioner before it has merit. Usually the practitioner asks open ended questions directed by the input. If the data doesn’t correlate with the clinician’s impression, then there are three possibilities:
Can I really get paid more for administering psychological scales?
Every practicing physician asks more questions in a medical interview than documented on the office visit note. Every physician takes a better medical history than is apparent from a medical chart review. IMH simply records data to justify charges deserved anyway. The third party notion that if it is not documented, it didn’t happen, is reality. IMH allows the physicians to get paid for what they were really doing all along but did not have time to record. The additional documentation of self rating scales is an added benefit that is also good quality medical care. CPT Procedure Code 96103, Computerized Assessment/Psychological Test, allows the physician the potential to review the written report output by IMH in order to be reimbursed. It is cheaper and better medicine to get the diagnosis of psychological disorders earlier and avoid unnecessary tests and procedures. You will need to verify this type of reimbursement with your payers.
How does documentation by IMH affect my charges?
Why don't I just use a piece of paper and let the patient fill out the questions?
Literature on filling out forms versus computer interviewing is over 50 years old. If you go to the Mayo Clinic Proceedings January 2003, there is a review of the literature. It cites the disadvantages of forms as (1) Patients do not complete the form without skipping questions. The problem the clinician faces is that if the form is not filled out completely the clinician is responsible for ensuring that this is corrected. Mayo found 10% of forms were missing information. (2) Forms do not branch enough. There is an excellent study showing how Mayo failed trying to use forms to prepare patients for specialties. (3) Forms also have difficulties with changes. For example, if there is a SARS epidemic you need to add four questions to your histories. The American Family Physician in one year had 44 forms it published to help clinicians practice better by providing more data. (4) Forms create an extra layer of HIPAA concern - the office must be sure to find and secure each and every form. In summary, patients prefer computers to forms and provide better data with a computer.
What am I really going to get out of this program?
On what type of patient will this software program give me the most helpful information?
Patients who are the most difficult for you as a physician will prove to be the best for the computer. Humans do high level integrative tasks well. Arriving at a diagnosis after reviewing data gathered from a history, physical examination, and laboratory investigation is an example of a complex integrative task that we do well. Computers do low level tasks that are repetitive, boring and monotonous very fast. Asking all of the questions related to a complete Review of Systems is a mundane task that physicians do every day over and over again that a computer could do well. If the medical history is obvious, a broken arm for example, then there is no reason to use a computer. A good rule of thumb is that if the nurse knows the diagnosis before the physician, then the computer is not going to help very much except as ancillary documentation.
Why haven’t all EMR manufacturers adopted Instant Medical History™ as a front end to their systems?
How will my patients feel about the computer?
LSU and the University of Wisconsin have both published studies indicating that almost 90% of patients want to complete Instant Medical History. When you focus on patient satisfaction, communication is the top issue. Because the questionnaires are about them, patients perceive that the computer assists physicians in discussing the most important items. Within the limited time of a visit, physicians and patients communicate faster about the important issues, creating a stronger physician-patient bond. Practices using Instant Medical History find that their patient satisfaction increases from this.
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